:root{--bg: #f6f7f9;--panel: #ffffff;--panel-2: #f1f3f6;--border: #e3e6eb;--text: #16181d;--text-2: #4b5160;--muted: #7a8090;--accent: #4f46e5;--accent-ink: #ffffff;--accent-soft: #eef0ff;--note: #fff8e6;--note-border: #f2d98c;--ok: #15803d;--warn: #b45309;--bad: #c2410c;--bad-strong: #b91c1c;--bar: #6366f1;--shadow: 0 1px 2px rgb(16 24 40 / 6%), 0 4px 12px rgb(16 24 40 / 6%);color-scheme:light}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--bg: #0f1115;--panel: #171a21;--panel-2: #1e222b;--border: #2a2f3a;--text: #e8eaef;--text-2: #b8bdc9;--muted: #8a90a0;--accent: #818cf8;--accent-ink: #0f1115;--accent-soft: #23264a;--note: #2a2414;--note-border: #5c4a1a;--ok: #4ade80;--warn: #fbbf24;--bad: #fb923c;--bad-strong: #f87171;--bar: #818cf8;--shadow: none;color-scheme:dark}}:root[data-theme=dark]{--bg: #0f1115;--panel: #171a21;--panel-2: #1e222b;--border: #2a2f3a;--text: #e8eaef;--text-2: #b8bdc9;--muted: #8a90a0;--accent: #818cf8;--accent-ink: #0f1115;--accent-soft: #23264a;--note: #2a2414;--note-border: #5c4a1a;--ok: #4ade80;--warn: #fbbf24;--bad: #fb923c;--bad-strong: #f87171;--bar: #818cf8;--shadow: none;color-scheme:dark}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}code{font-size:12px;background:var(--panel-2);padding:1px 5px;border-radius:4px}input,select,textarea,button{font:inherit;color:inherit}input,select,textarea{background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:7px 10px;min-width:0}input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:-1px}textarea{width:100%;resize:vertical}h1{font-size:20px;margin:0}h3{font-size:15px;margin:0 0 8px}h4{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0 0 10px}.muted{color:var(--muted)}.small{font-size:12px}.grow{flex:1}.ok{color:var(--ok)}.bad{color:var(--bad-strong)}.cap{text-transform:capitalize}.nowrap{white-space:nowrap}.ellipsis{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.boot{display:grid;place-items:center;height:100%;color:var(--muted)}.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);background:var(--panel);border-radius:8px;padding:7px 12px;cursor:pointer;white-space:nowrap}.btn:hover{background:var(--panel-2);text-decoration:none}.btn:disabled{opacity:.5;cursor:default}.btn-primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}.btn-primary:hover{background:var(--accent);filter:brightness(1.08)}.btn-note{background:var(--note);border-color:var(--note-border)}.btn-danger{color:var(--bad-strong)}.btn-small{padding:4px 9px;font-size:12px}.btn-icon{background:none;border:0;cursor:pointer;padding:4px 6px;border-radius:6px;color:var(--text-2)}.btn-icon:hover{background:var(--panel-2)}.link{background:none;border:0;padding:0;color:var(--accent);cursor:pointer}.chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);border-radius:999px;padding:2px 10px;font-size:12px;background:var(--panel);cursor:pointer;color:var(--text)}.shell{display:grid;grid-template-columns:240px 1fr;height:100%}.sidebar{background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}.brand{display:flex;align-items:center;gap:10px;padding:16px;font-weight:650}.brand-mark{width:28px;height:28px;border-radius:8px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-weight:700}.sidebar nav{flex:1;overflow-y:auto;padding:0 8px 12px}.nav-label{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);padding:14px 10px 6px}.nav-item{display:flex;align-items:center;gap:8px;padding:6px 10px;border-radius:8px;color:var(--text-2)}.nav-item:hover{background:var(--panel-2);text-decoration:none}.nav-item.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.dot{width:8px;height:8px;border-radius:50%;flex:none}.count{font-size:11px;background:var(--panel-2);border-radius:999px;padding:0 7px;color:var(--text-2)}.count-bad{background:var(--bad-strong);color:#fff}.sidebar-foot{display:flex;align-items:center;gap:10px;padding:12px 14px;border-top:1px solid var(--border)}.sidebar-foot .me{flex:1;min-width:0}.sidebar-foot .me div{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-foot small{color:var(--muted);text-transform:capitalize}.avatar{border-radius:50%;flex:none;object-fit:cover}.avatar-fallback{display:inline-grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:600}.main{display:flex;flex-direction:column;min-width:0;min-height:0;position:relative}.topbar{display:flex;align-items:center;gap:12px;padding:10px 20px;border-bottom:1px solid var(--border);background:var(--panel)}.search{flex:1;max-width:640px}.search input{width:100%}.bell{position:relative;font-size:16px}.badge{position:absolute;top:-2px;right:-4px;background:var(--bad-strong);color:#fff;border-radius:999px;font-size:10px;padding:0 5px}.notif-panel{position:absolute;right:16px;top:52px;width:360px;max-height:70vh;overflow-y:auto;background:var(--panel);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow);z-index:20}.notif-head{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;border-bottom:1px solid var(--border)}.notif{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--border);padding:10px 14px;cursor:pointer}.notif:hover{background:var(--panel-2)}.notif.unread{background:var(--accent-soft)}.notif small{color:var(--muted)}.page{padding:20px 24px;overflow-y:auto;flex:1}.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.bulkbar{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 12px;background:var(--accent-soft);border-radius:10px;margin-bottom:10px}.empty{padding:40px;text-align:center;color:var(--muted)}.empty.small{padding:20px}.pager{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}.table{background:var(--panel);border:1px solid var(--border);border-radius:12px;overflow:hidden}.trow{display:grid;grid-template-columns:28px minmax(0,3fr) minmax(0,1.2fr) 100px minmax(0,1.2fr) 140px 80px;gap:12px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--border)}.trow:last-child{border-bottom:0}.trow:hover:not(.thead){background:var(--panel-2)}.thead{font-size:12px;color:var(--muted);background:var(--panel-2)}.tcell-main{color:var(--text);min-width:0}.tcell-main:hover{text-decoration:none}.subject{font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.unread .subject{font-weight:700}.tid{color:var(--muted);font-weight:500;font-variant-numeric:tabular-nums}.snippet{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}.assignee{display:flex;align-items:center;gap:6px;min-width:0}.inbox-tag{font-size:11px;border:1px solid var(--border);border-left-width:3px;border-radius:4px;padding:0 6px;margin-right:6px;color:var(--text-2)}.tag{display:inline-flex;align-items:center;gap:4px;font-size:11px;background:var(--panel-2);color:var(--text-2);border-radius:4px;padding:1px 6px;margin-right:4px}.tags{display:flex;flex-wrap:wrap;gap:4px;margin:4px 0}.pill{display:inline-block;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;white-space:nowrap;border:1px solid transparent}.status-open{background:#dbeafe;color:#1d4ed8}.status-pending{background:#fef3c7;color:#92400e}.status-on_hold{background:#ede9fe;color:#6d28d9}.status-resolved{background:#dcfce7;color:#166534}.status-closed{background:var(--panel-2);color:var(--muted)}@media (prefers-color-scheme: dark){:root:not([data-theme=light]) .pill{background:transparent;border-color:currentColor}:root:not([data-theme=light]) .status-open{color:#93c5fd}:root:not([data-theme=light]) .status-pending{color:#fcd34d}:root:not([data-theme=light]) .status-on_hold{color:#c4b5fd}:root:not([data-theme=light]) .status-resolved{color:#86efac}}.prio{font-size:10px;text-transform:uppercase;font-weight:700;letter-spacing:.04em;padding:1px 6px;border-radius:4px;margin-left:6px;vertical-align:1px}.prio-urgent{background:var(--bad-strong);color:#fff}.prio-high{background:#ffedd5;color:#9a3412}.prio-low{background:var(--panel-2);color:var(--muted)}.sla{font-size:12px;white-space:nowrap}.sla-ok{color:var(--muted)}.sla-warn{color:var(--warn);font-weight:600}.sla-bad{color:var(--bad-strong);font-weight:600}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;flex:1;min-height:0}.ticket-main{display:flex;flex-direction:column;min-height:0;overflow-y:auto;padding:16px 24px 24px}.ticket-head{margin-bottom:8px}.back{font-size:12px;color:var(--muted)}.ticket-subject{font-size:20px;margin:6px 0;cursor:text}.subject-input{width:100%;font-size:18px;font-weight:600;margin:6px 0}.ticket-meta{display:flex;flex-wrap:wrap;align-items:center;gap:10px;font-size:12px}.banner{margin-top:10px;padding:8px 12px;border-radius:8px;background:var(--accent-soft);font-size:13px}.banner-warn{background:#fff1e6;color:#9a3412}.tabs{display:flex;gap:4px;margin-top:14px;border-bottom:1px solid var(--border)}.tabs button{background:none;border:0;border-bottom:2px solid transparent;padding:8px 12px;cursor:pointer;color:var(--text-2)}.tabs button.active{border-color:var(--accent);color:var(--text);font-weight:600}.timeline{display:flex;flex-direction:column;gap:12px;padding:14px 0}.msg{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px 16px}.msg-out{border-left:3px solid var(--accent)}.msg header,.comment header{display:flex;align-items:center;gap:10px;margin-bottom:10px}.msg-body{white-space:pre-wrap;word-break:break-word}.msg-actions{display:flex;gap:14px;margin-top:8px;font-size:12px}.quoted{white-space:pre-wrap;font:inherit;font-size:13px;color:var(--muted);border-left:2px solid var(--border);padding-left:10px;margin:8px 0 0}.html-frame{width:100%;border:0;background:#fff;border-radius:6px}.attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.comment{background:var(--note);border:1px solid var(--note-border);border-radius:12px;padding:12px 16px}.comment-body{white-space:pre-wrap;word-break:break-word}.note-label{font-size:11px;color:var(--warn);font-weight:600}.mention{color:var(--accent);font-weight:600}.audit{list-style:none;padding:14px 0;margin:0}.audit li{display:flex;gap:12px;border-left:2px solid var(--border);margin-left:6px;padding:8px 0 8px 16px;position:relative}.audit-dot{position:absolute;left:-6px;top:13px;width:10px;height:10px;border-radius:50%;background:var(--panel);border:2px solid var(--accent)}.composer{margin-top:auto;background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:10px 12px;position:sticky;bottom:0;box-shadow:var(--shadow)}.composer-comment{background:var(--note);border-color:var(--note-border)}.composer-tabs{display:flex;align-items:center;gap:4px;margin-bottom:8px}.composer-tabs button{background:none;border:0;padding:4px 10px;border-radius:6px;cursor:pointer;color:var(--text-2)}.composer-tabs button.active{background:var(--panel-2);color:var(--text);font-weight:600}.composer-to{display:flex;align-items:center;gap:10px;margin-bottom:6px}.composer-to input{flex:1;padding:4px 8px}.composer-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px}.file-btn{cursor:pointer}.sig{margin-top:4px}.mention-wrap{position:relative}.mention-menu{position:absolute;bottom:100%;left:0;background:var(--panel);border:1px solid var(--border);border-radius:8px;box-shadow:var(--shadow);min-width:280px;z-index:5}.mention-menu button{display:flex;align-items:center;gap:8px;width:100%;background:none;border:0;padding:6px 10px;cursor:pointer;text-align:left}.mention-menu button:hover{background:var(--panel-2)}.ticket-side{border-left:1px solid var(--border);background:var(--panel);overflow-y:auto;padding:16px}.side-section{padding-bottom:16px;margin-bottom:16px;border-bottom:1px solid var(--border)}.side-section:last-child{border-bottom:0}.side-section label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted);margin-bottom:10px}.side-section select,.side-section input{color:var(--text);width:100%}.row-inline{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.row-inline select{flex:1}.customer{display:flex;gap:10px;align-items:center}.history{list-style:none;padding:0;margin:6px 0 0;font-size:13px}.history li{display:flex;justify-content:space-between;gap:8px;padding:3px 0}.kv{display:grid;grid-template-columns:auto 1fr;gap:4px 10px;font-size:13px;margin:0}.kv dt{color:var(--muted)}.kv dd{margin:0;text-align:right}.followers{display:flex;flex-wrap:wrap;gap:4px}.side-actions{display:flex;gap:8px;margin-top:10px}.form{display:flex;flex-direction:column;gap:12px}.form label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--text-2)}.form label.check,label.check{flex-direction:row;align-items:center;gap:8px}.form-actions{display:flex;justify-content:flex-end;align-items:center;gap:8px;margin-top:4px}.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.row3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:grid;place-items:center;z-index:50;padding:16px}.modal{background:var(--panel);border-radius:14px;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;padding:18px 20px;box-shadow:var(--shadow)}.modal-wide{max-width:780px}.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.modal-head h3{margin:0}.member-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:4px 12px;max-height:180px;overflow-y:auto;border:1px solid var(--border);border-radius:8px;padding:8px}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%);padding:10px 16px;border-radius:10px;background:var(--text);color:var(--bg);z-index:60;box-shadow:var(--shadow)}.toast-err{background:var(--bad-strong);color:#fff}.admin-layout{display:grid;grid-template-columns:200px minmax(0,1fr);gap:20px;align-items:start}.admin-nav{display:flex;flex-direction:column;gap:2px;position:sticky;top:0}.admin-body{display:flex;flex-direction:column;gap:16px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px 18px}.card-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}.card-head h3{flex:1;margin:0}.simple{width:100%;border-collapse:collapse;font-size:13px}.simple th{text-align:left;font-weight:500;color:var(--muted);font-size:12px;padding:6px 8px;border-bottom:1px solid var(--border)}.simple td{padding:7px 8px;border-bottom:1px solid var(--border);vertical-align:top}.simple td.num{text-align:right;font-variant-numeric:tabular-nums}.simple input[type=number]{width:110px}.inbox-row{display:flex;align-items:flex-start;gap:12px;padding:12px 0;border-bottom:1px solid var(--border)}.inbox-row:last-child{border-bottom:0}.inbox-row .dot{margin-top:6px}.setup-hint ol{margin:6px 0 0;padding-left:18px;color:var(--text-2)}.setup-hint li{margin-bottom:4px}.seg{display:inline-flex;border:1px solid var(--border);border-radius:8px;overflow:hidden}.seg button{background:var(--panel);border:0;padding:6px 12px;cursor:pointer}.seg button.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}.tile{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px 16px}.tile-label{font-size:12px;color:var(--muted)}.tile-value{font-size:26px;font-weight:650;font-variant-numeric:tabular-nums;margin-top:4px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}.bars-wrap{display:grid;grid-template-columns:28px 1fr;grid-template-rows:180px auto;gap:4px 8px}.bars-axis{display:flex;flex-direction:column;justify-content:space-between;font-size:11px;color:var(--muted);text-align:right}.bars{display:flex;align-items:flex-end;gap:2px;border-bottom:1px solid var(--border);height:180px}.bar-hit{flex:1;height:100%;display:flex;align-items:flex-end;position:relative;cursor:default}.bar{width:100%;background:var(--bar);border-radius:4px 4px 0 0;min-height:0}.bar-hit:hover .bar{filter:brightness(1.15)}.bar-tip{position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%);background:var(--panel);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:8px;padding:6px 10px;font-size:12px;white-space:nowrap;z-index:5;color:var(--text)}.bars-x{grid-column:2;display:flex;justify-content:space-between;font-size:11px;color:var(--muted)}@media (max-width: 960px){.shell{grid-template-columns:1fr}.sidebar{display:none}.ticket-layout{grid-template-columns:1fr}.ticket-side{border-left:0;border-top:1px solid var(--border)}.trow{grid-template-columns:24px 1fr 90px}.trow>:nth-child(3),.trow>:nth-child(5),.trow>:nth-child(6),.trow>:nth-child(7){display:none}.admin-layout,.grid2,.row2,.row3{grid-template-columns:1fr}.page{padding:16px}}@media (max-height: 760px){.composer{position:static}}